Privacy

Overview

Introduction

Superior Document Services, Inc. is a professional services firm providing document management, e-Discovery, and data processing services to law firms, corporations, and government agencies.  Protecting the privacy of our customers is important to us.

Information Collection

We collect information about our customers both directly and through the use of website cookies.

Our customers may be asked to provide personal information when contact us via our website or engage us to perform services for them.

Examples of information you may be asked to provide to us include:

  • Basic contact information such as name, mailing address, phone number, or email address.
  • Information necessary to pay us for the services we provide.

While using our website, your activity may be tracked using website cookies and Google Analytics.

By providing such information, you agree that we may access, store, and use the information as described in this policy.

We may also collect, store, and process personal information at the request of our clients.

Information Usage

We may use personal information to provide services to our customers, support our general business functions, and to conduct marketing activities.  For example, we may use your information to:

  • Communicate with you in response to requests for products or services.
  • Provide the services you have engaged us to perform.
  • Improve the services we provided to you and our other customers.
  • Notify you about systems outages, upgrades, and other events that may affect you.

Disclosure

We may disclose personal information in our possession if:

  • We have the individual’s permission to make the disclosure;
  • The disclosure is required by law;
  • The disclosure is reasonably related to the sale or disposition of all or part of our business;
  • The information in question is publicly available;
  • The disclosure is reasonably necessary for the establishment or defense of legal claims or;
  • The disclosure is to an entity owned by us or to persons or entities providing services on our or our client’s behalf, that is consistent with the purpose for which the information was obtained, if the transferee, with respect to the information in question has agreed in writing to provide an adequate level of privacy protection.

 

Data Security

We take our clients’ privacy seriously and will take reasonable steps to protect their personal information.  To prevent unauthorized access or disclosure, maintain data accuracy, and ensure the appropriate use and confidentiality of information, SDS has put in place appropriate physical, electronic, and managerial procedures to safeguard and secure personal information.

Data Integrity

We process personal information only in ways compatible with the purpose for which it was collected.  To the extent necessary for such purposes, we take all reasonable steps to make sure that personal information is accurate, complete, current, and otherwise reliable with regard to its intended use.

Access and Correction

If an individual becomes aware that information we maintain about that individual is inaccurate, or if an individual wishes to update or review his or her information, the individual must contact us directly in the manner described in the “How to Contact Us” section below.

Enforcement and Dispute Resolution

We utilize the self-assessment approach to assure compliance with this policy.  We periodically verify that the policy is accurate, comprehensive for the information intended to be covered, prominently displayed, and completely implemented.

We encourage interested persons to raise any concerns with us using the contact information below. We fully investigate and attempt to resolve complaints and disputes regarding use and disclosure of personal information in accordance with the principles contained in this policy.

Changes

This privacy statement may be updated from time to time.  We will post any revised policy on our website (www.sdsdiscovery.com).

How to Contact Us

Questions, comments or complaints about our privacy policy or data collection and processing practices can be e-mailed to projects@sdsdiscovery.com or mailed to:

Superior Document Services, Inc.
707 E. Main Street
Suite 150
Richmond, VA 23219

 

Revised 04/24/2018